NY Recovery is the leading provider of post-operative and trauma relief DME with a full range of high quality orthopedic and prosthetic products in the tri-state area.
Our mission is simple yet profound
Our team of knowledgeable, dedicated staff personalize our services to meet the needs of every patient, caregiver and doctor.
Patients
Offering detailed, tailored services that cater to individual recovery needs with a focus on personalized support for all orthopedics and prosthetics.
Caregivers
Providing resources and services to aid in offering effective care, ensuring you have the tools and support needed.
Doctors
Supplying a wide range of medical supplies tailored for professional use, with emphasis on quality and reliability.
Acute/Post Acute Facilities
Delivering specialized services that meet the professional standards required for patient care and facility support.
Products
All our products are PDAC approved and we proudly stand behind them.
Testimonials
Frequently Asked
Questions
Everything you need to know about New York Recovery. Can’t find the answer you’re looking for? Please contact us
What insurances do you accept?
We proudly accept most insurances in the NY Tri-state area.
Whom do you service?
We service doctors, patients, caregivers, or facilities with prosthetic or othotics needs. If you need a brace for yourself or someone else, we're here to help.
How do I wear my brace properly?
When you receive your braces there are brochures inside on how to properly use the equipment. You can also contact us during business hours to speak to a representative to further assist you.
What if I have a complaint?
You have the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented in the Medicare Beneficiaries Complaint Log, and completed forms will include your name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint. All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.